1. Welcome & Overview
svkonekt ("svkonekt", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal information we may collect when you visit https://www.svkonekt.com (the "Website"), use our mobile apps, or otherwise interact with our services, how we use that information, who we may share it with, and the choices you have. By using our Website or services you agree to the practices described in this policy.
2. What is “Personal Data”?
For people covered by GDPR, “personal data” means any information relating to an identified or identifiable person. For people covered by CCPA, the term follows that Act’s definition. More generally, we consider personal data to include things that identify or can reasonably identify you — for example your name, email, phone number, government ID, payroll or employment details, or any other non-public information associated with you.
3. Information We Collect
We collect different kinds of information depending on how you interact with us, including:
- Contact information (name, email address, telephone number) when you subscribe to email alerts, request a demo, download content, or contact us.
- Information you provide when you apply for jobs (including resume and references).
- Profile or survey data if you voluntarily provide it (e.g., webinar registration, surveys).
- For svkonekt customers using our SaaS products, we may collect geolocation data (stored encrypted) used only to provide services such as tracking shipments, ETA visibility, route optimization, geotagging of images, and parcel validation.
- Any other information you submit where a site form or page states personal data is being collected.
We do not intentionally collect highly sensitive categories such as racial/ethnic origin, political opinions, religious beliefs, genetic or biometric data, health data, details about sexual life or orientation, legal records, or information on children.
4. How We Use Personal Data
We use personal data to operate our business and provide or improve our services. Typical uses include:
- Communicating with you (sales, support, onboarding, demo scheduling).
- Sending marketing and product updates if you opt in (you can opt out — see Your Rights).
- Administering webinars, events, surveys, and recruitment processes.
- Delivering SaaS features such as real-time location tracking and mapping improvements when you are a product user.
- Meeting our legal and contractual obligations.
When we email marketing materials related to downloads, webinars, or demos we do so in our legitimate business interest to keep you informed. If you prefer not to receive these messages, opt-out instructions are included in each email and you can contact us (see contact emails below).
5. Sharing & Processors
We may share personal data within our corporate family and with third-party service providers who help us deliver our services — for example, hosting, analytics, email delivery, CRM systems, payment processors, and support ticketing tools. These providers act as our processors and are contractually required to keep your data confidential and secure.
Where required for international transfers (for example, from the EEA), we use appropriate safeguards such as standard contractual clauses. We do not sell or lease your personal data to unrelated third parties. We may disclose personal data where required by law or to protect legal rights.
6. Third-Party Links
Our Website may include links to third-party websites. This policy does not cover those sites. Please read the privacy policies of any site you visit via external links. We are not responsible for the privacy practices or content of third-party sites.
7. Your Rights (Data Subject Rights)
Depending on your location and local law, you may have rights including:
- The right to be informed about how your data is used.
- The right to access the personal data we hold about you.
- The right to correct or update inaccurate or incomplete data.
- The right to request deletion (erasure) in certain circumstances.
- The right to restrict or object to certain processing activities.
- The right to data portability — to receive your data in a commonly used, machine-readable format.
- The right to withdraw consent for marketing communications.
To exercise these rights, email us at info@SVKonekt.com. After verifying your identity and relationship with us, we will respond without undue delay and generally within one month (additional information or verification may be required). If you wish to stop receiving marketing emails you may also email info@SVKonekt.com or follow the unsubscribe link in the emails.
8. Automated Decisions & Profiling
We will not make solely automated decisions that have legal effects or similarly significant effects on you unless you have explicitly consented to such processing. If you have questions about automated processing, contact info@SVKonekt.com.
9. Security
We apply organizational, technical, and physical security measures to protect personal data. We regularly review these measures and maintain internationally recognized security standards and certifications where applicable. However no system can be completely secure — if a breach were to occur, we would act to limit damage and notify affected parties and relevant authorities as required by law. You should keep your account credentials private and secure.
10. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy, including to meet legal or contractual obligations or to resolve disputes. Retention periods may vary depending on the type of data and the applicable laws. If you request deletion, we will remove or anonymize your personal data unless retention is required by law or legitimate business need.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will publish changes on this page and indicate the policy’s effective date. Continued use of our services after updates indicates acceptance of the revised policy.
12. Contact & Complaints
If you have questions, requests, or privacy concerns, contact us at:
- info@SVKonekt.com (for data subject requests and privacy inquiries)
- info@SVKonekt.com (to opt out of sales/marketing communications)
If you believe we have not handled your request properly, you may also contact your local data protection authority.